Terms & Conditions
We strongly advise you read through the terms and conditions prior to placing an order. By placing an order, we will assume that you have read and understand them. If you are uncertain about anything then please email us at email@example.com or call us, on 01325 281816, prior to ordering.
In these Terms and Conditions:
“We” and “Us” means Elan.
“You” means the person using the website.
Use of the Website
By using the website you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian.
Access of our Website
We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services. We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.
We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties, or events beyond our control, prevent us from operating the website.
We cannot guarantee that the website is free from computer viruses. It is your responsibility to take precautions in this respect.
License for Website Access
We grant you a limited licence to access and make personal use of our website, but not to download (other than page caching) or modify it, or any part of it, unless you have our express written consent. This licence does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.
Neither this website nor any portion of it, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) of Elan.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products, in a false, misleading, derogatory, or otherwise offensive matter.
You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.
You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.
You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any ‘spam’ to cause annoyance, inconvenience or needless anxiety.
Placing an Order
We can only accept orders from and to addresses in the United Kingdom, including the Channel Islands and BFPOs, and those international countries specified.
After placing an order online, we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.
When we despatch your order, we will send you a despatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.
Orders placed before 4pm will be despatched the same day subject to stock availability and security checks. To ensure guaranteed next day delivery please phone us on 01325 281816.
If a different delivery address has been chosen, we reserve the right to send a letter to the billing address to confirm order details.
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:
- Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
- Payment has been made using a card not issued in a country we dispatch to.
- There is an error on the website regarding the price or description of a product.
- The items ordered are no longer in stock or available.
- We have tried contacting you about your order and have not heard back within a reasonable time period.
If item’s you have ordered are no longer available, you will be notified as soon as possible.
By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.
Please note that orders containing multiple items may be subject to a slight delay in getting dispatched. We will get in touch with you ASAP if there has been any delay.
All products are subject to availability which is subject to change.
Products shown will not be actual size, where available approximate measurements are provided.
All colours are reproduced as accurately as electronic processes allow.
We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.
We try to ensure that our website is as accurate as possible, however, we cannot be held responsible for any inaccuracies or errors beyond our control.
All items will be supplied in our own packaging or branded packaging from suppliers.
In the rare event where a product is not in stock after you have paid for it on the website, we will refund you the full amount paid.
Pricing and Payment
All prices are in Pounds Sterling and include VAT at the prevailing rate.
Where applicable delivery costs will be added to the total price of the goods.
Prices are subject to change without notice.
The price you pay is the price of the goods shown at the time you place your order, including any additional delivery costs if applicable.
Cancelling a Placed Order
If, after placing, you wish to cancel your order you can do so at any time prior to it being despatched.
If you do wish to cancel your order you will need to contact us as soon as possible via phone on 01325 281816. You will need to quote your order number and confirm your name and address details.
Un-fortunately if your order has already been despatched before you contact us then you will be unable to cancel it and will have to return it for a refund (see our returns policy for details).
We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date, we shall inform you by email or phone as soon as possible.
Once dispatched all orders are fully insured by Royal Mail or Elan until they have been delivered and signed for.
As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them.
This website contains links to other websites. These websites are outside of our control and we cannot be held responsible or liable for these websites. These links are provided because we feel they may be of interest to you, but we do not monitor or endorse these websites or their views.
We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except as required by law.
Promotional Voucher Codes
From time to time we run various promotions offering additional discount with the use of a promotional code. The relevant terms and conditions for a promotion code are outlined below:
We reserve the right to suspend or cancel this promotion at any time without prior notice.
The discount cannot be used in conjunction with any other offer or promotion.
Only one promotional voucher can be used per order.
The promotional voucher can be redeemed on the website or by quoting your unique promotional code to one of our sales team when you phone to place your order.
The promotional voucher code is not redeemable in our shops.
Promotional voucher code redeemable value is £0.000000000001.
Please note specific discount codes may not apply to all brands and/or products, including our introductory welcome code.
In the case of free promotional items, please note that these will only be awarded to customers while stocks last. We will attempt to remove any marketing material, including banners, relating to the promotion in question as soon as we run out of stock but there may be a delay in doing so; in this instance, we reserve the right to refuse a promotional item if out of stock.
If a customer returns the items with which the free promotional item was gifted, then we reserve the right to request the return of the free promotional item too.
The usual website terms and conditions still apply to all orders.
What are Cookies?
Information you provide will remain private and be stored on our database. However, information may be used by Elan to improve your shopping experience, enabling us to handle your order, deliver products, process payments and alert you to promotional offers. We may store information about you using cookies which are files sent by us to your computer or other access device which we can access when you visit our site at some point in the future. The cookies we use enable us to save your bag for later, track the opening of our email, track the type device used to shop, etc.
If you want to delete cookies already on your computer, please refer to your file management software located in the file/directory that stores cookies. For further information about controlling or deleting cookies please refer to www.aboutcookies.org. Please note that deleting our cookies or disabling future cookies may affect your shopping experience and you may find you are unable to access certain areas or features of our site.