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Site logo
  • Home
  • New In
  • Shop
    • Blouses
    • Dresses
    • Footwear
    • Jackets
    • Jeans
    • Kaftan
    • Knitwear
    • Legging
    • Outerwear
    • Skirts
    • Tops
    • TROUSERS
  • Designers
    • 360 Cashmere
    • Charli
    • Crush Cashmere
    • DVF
    • Eileen Fisher
    • Joseph
    • Paige
    • Pitusa
    • Roisin Linnane
    • Rosemunde
    • Silk95five
    • SPORTMAX
    • Theory
    • Velvet
  • Jewellery
    • Ania Haie
  • Footwear
    • Ash Footwear
    • Castañer
    • D.A.T.E
    • Sam Edelman
  • Sale
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Cart: £0.00

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Refunds & Returns Policy

Thank you for shopping with Elan.  We hope you are delighted with your purchase, but if you wish to return an item for a refund here is what you need to do. 

Please note that orders placed between 9th of November 2020 and 22nd December 2020 will be eligible for a return up to the 14th of January 2021.

Returns

You have a maximum of 10 calendar days to return an item from the date you received it, but we would ask that you return it ASAP. To be eligible for a return, your item must be unworn, complete with the designer tags in place, and in the same condition that you received it. Parcels that are returned after the 10 calendar days have elapsed may be eligible for an exchange instead, but this is at our discretion.

Your return parcel MUST contain a note with your name on it.  The return address is on your parcel label and here –

Elan

4 Grange Road,

Darlington,

DL1 5NG

Refunds

Once we receive your item, it will be inspected. If your return is approved, we will notify you and a refund will be initiated via your original method of payment.  You will receive a credit within a certain number of days (depending on your card issuer’s policies).

Return Shipping

You will be responsible for paying for your own shipping costs for your return. Please return your order to us by Recorded Delivery and keep a proof of postage.  Failure to return by this method will result in us being unable to refund in the event of it going missing.

You can also return it back to us in the shop.

Contact Us

If you have any questions on how to return your item, please call us on 01325 281816 or get in touch with us via email at elan@elandesignerwear.co.uk.

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Shop Opening Times

Monday: 10AM to 5:00PM

Tuesday: 10AM to 5:00PM

Wednesday: 10AM to 5:00PM

Thursday: 10AM to 5:00PM

Friday: 10AM to 5:00PM

Saturday: 10AM to 5:00PM

Find Us

Elan

4 Grange Rd,
Darlington
DL1 5NG
United Kingdom

Telephone: 01325 281816

Copyright © 2022 Elan

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