Refunds & Returns Policy
Thank you for shopping with Elan. We hope you are delighted with your purchase, but if you wish to return an item for a refund here is what you need to do.
Please note that orders placed between 9th of November 2020 and 22nd December 2020 will be eligible for a return up to the 14th of January 2021.
You have a maximum of 10 calendar days to return an item from the date you received it, but we would ask that you return it ASAP. To be eligible for a return, your item must be unworn, complete with the designer tags in place, and in the same condition that you received it. Parcels that are returned after the 10 calendar days have elapsed may be eligible for an exchange instead, but this is at our discretion.
Your return parcel MUST contain a note with your name on it. The return address is on your parcel label and here –
4 Grange Road,
Once we receive your item, it will be inspected. If your return is approved, we will notify you and a refund will be initiated via your original method of payment. You will receive a credit within a certain number of days (depending on your card issuer’s policies).
You will be responsible for paying for your own shipping costs for your return. Please return your order to us by Recorded Delivery and keep a proof of postage. Failure to return by this method will result in us being unable to refund in the event of it going missing.
You can also return it back to us in the shop.
If you have any questions on how to return your item, please call us on 01325 281816 or get in touch with us via email at email@example.com.